Our policy regarding refunds, returns, and billing adjustments on MonitorX subscriptions.
MonitorX is a software-as-a-service (SaaS) platform with immediate infrastructure resource provisioning and API usage quota allocation. Accordingly, we enforce a strict no-refunds and no-returns policy for all monthly subscriptions, plan upgrades, and manual top-up checkouts.
If you experience service quality degradation or downtime due to platform technical faults, please submit a detailed ticket to support@governx.co.za. Billing adjustments or service credits may be offered on a case-by-case basis at the sole discretion of GovernX management.